Payment
terms.

For shop orders you pay the full amount at checkout. Your card, Klarna or bank payment is authorised immediately and captured when the order is confirmed. Nothing is packed, labelled or handed to a carrier before payment is authorised — if a payment fails, we email you and the order stays on hold for 48 hours before it is cancelled automatically and stock is released.

Klarna's own terms apply to any buy-now-pay-later or instalment option you pick at checkout, including their credit assessment and their own late-payment fees. Klarna, not Candhy, manages that relationship.

What you see at checkout depends on your market and the currency shown. If a method you expected is missing, that is the checkout provider's availability for your country — write to info@candhy.com and we will tell you what we can enable.

Wholesale is invoiced in EUR net pricing against a confirmed purchase order. The default is payment in full before dispatch. Net 15 or Net 30 can be agreed for approved accounts — send your company details and VAT number to wholesale@candhy.com and we will set the terms in writing before your second order.

A deposit may be requested on custom boxes, branded packs and full-pallet orders, since those cannot be resold to anyone else. Deposits are non-refundable once production has started.

Inside the EU, VAT is included in the price you see at checkout. For wholesale, prices are net and VAT is added where Swedish or EU rules require it; intra-EU B2B sales to a valid VAT number are reverse-charged under the standard domestic reverse-charge rules.

Outside the EU we ship DDU (Delivered Duty Unpaid) unless DDP is arranged in writing. That means you are the importer of record: your customs authority may charge duties, import VAT or handling fees before release, and those charges are payable by you, not us. We declare correct HS codes (1704.90 / 1806.90) and provide the paperwork you need — a commercial invoice for wholesale, and a CN22/CN23 for parcel orders.

Candy is a food product, so we cannot resell anything that has left our warehouse. Unopened, undamaged goods that arrive wrong, short or damaged are refunded or replaced — tell us within 14 days of delivery with photos and your order number.

Approved refunds go back to the original payment method. We release them within 5 business days of confirming the claim; your bank or card issuer then takes its own time — usually 3 to 10 business days. Klarna refunds follow Klarna's schedule, and any instalment plan attached to the order is adjusted by Klarna.

Shipping is refunded only when the parcel is lost or the goods are faulty. A change of mind on a delivered order is not a shipping refund.

Overdue wholesale invoices accrue interest under the Swedish Interest Act (räntelagen 1975:635) at the statutory reference rate plus 8 percentage points, from the day after the due date, plus reasonable recovery costs. We will always chase a payment by email before anything else happens.

Accounts more than 30 days past due are placed on hold: new orders are not dispatched and agreed Net terms are withdrawn until the balance is cleared. Reinstating credit terms is at our discretion and may require a deposit on the next order.

Card payments run through our PCI DSS-certified checkout provider over TLS. We never see or store your full card number, expiry or CVC — the card data goes to the processor, and we only keep the last digits and the brand so we can refund you.

The site certificate is issued under Google Trust Services and the lock badge in our footer links to a live scan of it. If you are ever asked to pay a Candhy invoice to a bank account that was not named on the invoice itself, do not pay — email info@candhy.com and we will confirm the details before you transfer anything.

If something looks wrong on your statement, contact us before opening a dispute — most issues are a refund away and a chargeback only slows it down. We supply transaction evidence to the issuing bank on request.

These terms are additional to our general terms of sale and the legal right of withdrawal that applies to consumer orders in the EU and the UK. Swedish law governs this agreement, with Stockholm as the venue for disputes, and nothing here removes your statutory consumer rights.